Frequently Asked Questions
How do I find what size to order?
Check out our size chart for measurements and guides to sizing.
The item I'd like is out of stock
Most items we can make more of, lead time can vary depending on season, as we get very busy! Message us, and we'll let you know if it is possible or not!
The item I want to order says Made to Order
Items marked as Made to Order are items that we don't have alot of, but can make them up. We only offer this to select items. The processing time, or time it'll take to get to make your item is shown at the very top of the website. This is the time from when you order, to when it will ship unless otherwise noted.
What are your shipping policies?
See Shipping for our policies on shipping.
Do you offer local pickup?
Yes! If you enter a shipping address that is within BC, there should be an option for local pickup.
All items will be available for pickup in North Saanich.
Can I use multiple codes or codes on sale items?
No. We do not allow stacked discounts or codes. We do not allow any additional discounts on sale items either.
Is your merino wool washable in the machine?
Yes! We recommend washing in the machine on the gentle cycle, and a tumble dry low or no heat, or hang to dry. You'll be pleasantly surprised how quick merino wool dries! As it is a natural fiber, use gentle detergents that leave no residue.
Where is your merino wool sourced?
We source our merino from a couple of mills in New Zealand, both adhere to the bluesign standards for sustainable, environmental, and social impact. Our felted merino wool, and our organic merino wool is sourced and milled in the USA, and adheres to all relevant US safety standards.
What does it mean to be organic? Why is this important?
We use only GOTS Certified Organic Cotton fabric. This means from the growing to the fabric, the process is free of harmful substances among other things. There are Environmental Criteria, Technical Quality and Human Toxicity Criteria, and Social Criteria. See here for more details.
Help! I can't figure out the cloth diaper stuff!
No worries, after a couple of kids, we are by no means an expert, but have had our share of the flood gate tummy sleeping kid, and the super easy to potty train kid. We recommend looking at our Merino Wool Diaper Cover Care page for more details. If you have any more questions about this, feel free to contact us!
Where can I find your products in stores?
Check out our Where to Find? section for the small boutique stores that carry our brand. As we are a small family run business, and handmake the items ourselves, we are only able to offer wholesale to small boutique stores at this time.
What is a VIP and how can I become one?
A VIP is a customer who has spent over $600/ year over 2+ orders and has agreed to spread the word via social media about us. VIPs get first access to limited edition items, special offers, possibly samples, and a good discount on our website. When you create an account on our website, order using the account, you start to accumulate. An invitation will be sent to you when you reach the threshold for VIP status.
VIPs keeps their status by ordering over $300 /calendar year
Why VIP? It is a way to say thank you to our regular customer who have been supporting us on this journey.